Availability first
Availability, price, and timing depend on the bakery serving the address or pickup ZIP you enter.
Check availabilityCooter Cakes help and frequently asked questions
Find the next step for cake availability, a Cootergram, an order issue, or food and allergen information.
Help topics
Orders and issues
Use your order’s support or cancellation control as soon as you know there is a problem.
Contact supportFood and allergens
Check the exact bakery and product information. Do not infer an allergy assurance from a flavor name or photo.
Read food and allergen informationGood to know
What if no bakery serves my area?
No approved bakery serves any address yet. Make a free Cootergram or ask us to notify you when availability changes.
Can I change a paid order?
Contact support promptly. A requested change becomes part of an order only after it is reviewed and confirmed, including any price or timing effect.
What happens if the bakery cannot accept my order?
If the bakery declines, misses its stated acceptance deadline, or cannot fulfill the agreed order, the order is cancelled and a refund is initiated under the Cancellation and refunds policy.
How do refunds show up?
A refund request, processing status, and provider completion are different stages. Posting time depends on the payment provider and your bank or card issuer.
What should I do about an allergen or food-safety concern?
Stop using food you think is unsafe and contact support. Seek appropriate urgent medical help for an emergency rather than waiting for a bakery or support reply.
The legal policy pages are currently marked as drafts pending owner review. They explain the proposed ordering, cancellation, food, privacy, and accessibility terms without claiming they are operative policies.